Refund Policy

• 1. Introduction

  At AlternaFly, we understand that travel plans can change unexpectedly. That’s why we’ve developed a clear and supportive refund policy to help you navigate any changes with confidence.

• 2. When Are Refunds Issued?

  Refunds are applicable under the following circumstances:
  1. **Unconfirmed Booking:** If we cannot confirm your booking within 72 hours of payment, you will receive a full refund.
  2. **Airline-Initiated Cancellation:** If the airline cancels your flight and no suitable alternatives are available, you are eligible for a refund.
  3. **System Errors:** If an error occurs during booking due to technical issues on our platform, we will process your refund promptly.
  

• 3. Refund Processing Timeline

  - **Verification Period:** Refund requests are reviewed and confirmed with the airline within 14-21 business days.
  - **Processing Period:** Approved refunds are processed within 15-20 business days.
  - **Final Payment:** Refunds may take an additional 7-10 business days to appear in your account, depending on your bank or payment provider.
  
  **Typical Refund Time:** Most refunds are completed within 30-45 business days. If delays occur, our team will proactively notify you and provide updates on the status of your refund.

• 4. How to Request a Refund

  1. **Submit Your Request:** Email **[email protected]** or use our Refund Request Form.
  2. **Provide Booking Details:** Include your booking reference number, payment receipt, and a short description of the issue.
  3. **Follow-Up:** Our team will review your request and provide updates within 3 business days.
  

• 5. Need Assistance?

  If you have questions or require updates about your refund:
  
  - **Email:** [email protected]
  
  We are dedicated to ensuring your refund process is as seamless and transparent as possible. At AlternaFly, we prioritize your peace of mind and satisfaction.
  
  Thank you for trusting AlternaFly with your travel needs!